Once you submit your order, there is no going back. We have no control over shipping. The shipping company is responsible for your package(s). You will have to contact them and have them investigate your package(s) if there is an issue. Sometimes, crazy stuff happens (natural disasters, delivery issues) that's totally out of our control.
In the meantime, if you have any questions, we'll work it out.
The delivery process should take up to 7 to 14 days. It depends on your location.
Preparing products should take about 3 to 7 days. It varies depending on the situation, although I will make sure your orders ship out soon.